Refund, Return & Cancellation Policy

1. Scope

This policy applies to services purchased from Batech Solution, including website development, custom software, web applications, cloud and integration work, and related professional services. The project quotation, proposal, or statement of work agreed with a customer forms part of the agreement. If it states different refund or cancellation terms, those agreed terms apply to that project.

2. Returns

Batech Solution provides customised digital services rather than physical retail goods. As a result, there is generally no physical item to return. Customers are encouraged to review project milestones, demonstrations, and deliverables during the agreed review process and to notify us promptly if something does not match the agreed scope.

3. Cancellation

To cancel a project, please notify us in writing by email or WhatsApp as soon as possible. If cancellation is requested before work begins, any payment received that has not been used for agreed preparation, third-party commitments, or other non-recoverable costs will be refunded.

If work has already started, the customer remains responsible for the value of work completed up to the cancellation date and for any approved, non-recoverable third-party costs (for example, domain, hosting, licence, or subscription fees). Any prepaid amount above those charges will be refunded where applicable.

If Batech Solution cannot proceed with a project for a reason on our side, we will refund the unused portion of prepaid service fees, less any agreed non-recoverable third-party costs.

4. Refund eligibility

Refund requests are assessed fairly and case by case. A full or partial refund may be available for a duplicate payment, a service that has not been supplied, an accepted cancellation, or a material failure to provide the agreed service that we are unable to remedy within a reasonable time.

Refunds are generally not available for:

• a change of mind after customised work has begun;
• work already completed or a digital deliverable already supplied;
• third-party fees, domains, hosting, licences, or subscriptions that cannot be recovered; or
• services or products supplied directly by a third party.

5. How to request a refund

Please send your request within 7 calendar days of the relevant payment or invoice. Include your name, invoice or project reference, payment date, and the reason for the request. We will acknowledge the request within 7 business days and, if a refund is approved, process it within 14 business days. Processing times for the original payment provider or bank may vary.

Approved refunds will be returned to the original payment method used for the transaction where possible.

6. Contact us

For cancellation or refund enquiries, contact Batech Solution:

7. Your rights

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.